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Frequently Asked Questions (FAQs)

Do you offer free shipping?

Bathroom Factory Direct offer free shipping on all orders of $200 or greater, excluding taxes.

What is your return policy?

Bathroom Factory Direct offers a 30-day quality assurance guarantee. We will provide no cost shipping and a full refund for any product we sell that is found to be defective within 30 days of purchase. If you would like to return a purchase for another reason, simply contact us using the above form within 30 days of purchase and we will provide the appropriate shipping instructions. When returning an item that is not defective, the customer is responsible for shipping costs. Items that have been assembled and are no longer packaged in their original packaging are not eligible for returns unless the item is defective.

How can I get support assembling my purchase?

Please refer to the included instructions that were shipped with your product. If these instructions do not suffice, please use the above form to contact our service teams to assist.


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